Digital Delivery Policy

MastaPrep provides an online learning service. We do not ship physical products and there are no physical shipping charges.

After successful payment confirmation, paid access is applied to the student account identified at checkout. If a parent pays, the access is provided to that student’s account; it does not create a separate paid parent learning account. We send purchase confirmation to the payer’s email.

Access normally becomes available after payment confirmation. A payment or technical delay may require verification. If your bank shows a charge but access is missing, do not repeatedly pay for the same plan. Check your account and email, then contact support@mastaprep.com with the account email and payment reference. Please do not send full card details or passwords.

Your billing information shows the subscription period and renewal date. Paid access ends according to the cancellation, refund or expiry terms disclosed for your purchase. A compatible browser and internet connection are required; see our Help page for verified compatibility information.

If we cannot provide the service you purchased, we will investigate and provide the remedy required by our policies and applicable law. See our Refund and Cancellation Policy.